TallOrder FAQs

What is TallOrder POS?

TallOrder POS is a cloud-based point-of-sale (POS) system designed for businesses in the retail and hospitality sectors, such as restaurants, bars, coffee shops, and hotels. It offers a variety of features to streamline operations, including inventory management, real-time reporting, and integrations with payment solutions, accounting software, and property management systems.

What types of businesses can use TallOrder POS?

TallOrder POS is designed for a wide range of businesses, particularly those in the retail and hospitality sectors. Some of the business types that can benefit from TallOrder POS include: Restaurants and Cafés, Bars and Nightclubs, Hotels and Guesthouses, Coffee Shops, Retail Stores, Resorts and Lodges.

What are the key features of TallOrder POS for retail?

TallOrder POS offers a variety of key features tailored specifically for retail businesses to help streamline operations and improve efficiency. Here are some of the standout features: Inventory Management, Sales and Reporting, Customer Management and Loyalty Programs, Payment Processing, Cloud-Based Access, Multi-Store and Franchise Management, Integrations.

How does TallOrder POS support the hospitality industry?

TallOrder POS provides comprehensive support to the hospitality industry by offering features that streamline operations, enhance customer service, and optimise overall efficiency. These solutions cater to various types of hospitality businesses, including restaurants, bars, hotels, and cafes. Here’s how TallOrder POS supports the hospitality sector: Order and Table Management, Kitchen Display System (KDS), Payment Flexibility, Inventory and Stock Management, Hospitality-Specific Integrations, Loyalty Programs and Customer Engagement, Comprehensive Reporting and Analytics, Event and Function Management.

What are the pricing options for TallOrder POS?

TallOrder POS offers several pricing options depending on your business needs:

Single License: R625 ($47.95) per month, including 1 myStock license and mytab.
Starter Pack: R1055 ($79.95) per month, covering 2 POS devices, 2 myStock users, and mytab.
Events Package: Short-term options ranging from R160 ($12) for 24 hours to R315 ($25) for 72 hours, ideal for events.
Add-ons like ToGo (R595) and SlipApp (R295) are available for enhanced functionality.

How can I request a demo of TallOrder POS?

Trial Option: TallOrder POS may offer a free trial or demo period for businesses to test the system before committing to a plan. https://www.tallorderpos.com/request-a-free-demo/

What hardware is recommended for TallOrder POS?

POS Devices: Windows, iOS tablets, or desktop PCs.
Printers: Epson thermal/impact printers for Windows, and Epson printers for iPads.
Barcode Scanners: Options include Sebra, Datalogic, and Newland scanners.
Cash Drawers: Models like Pinnpos CM410 or HiStone CB series with RJ11 connectors.
NFC Readers: ACR1252U Contactless Reader.

These options ensure seamless integration and smooth operation with the TallOrder POS system. More details can be found here.

How does TallOrder POS integrate with accounting software?

TallOrder POS integrates seamlessly with cloud-based accounting software, enabling real-time syncing of sales, payments, inventory, and costs. This reduces errors and automates financial reporting. The system can handle stock management, sync purchase orders, and journalise costs of sales. Additionally, an integration access fee of R205 per month applies. This setup ensures streamlined operations for businesses looking to automate their accounting processes.

What support options are available for TallOrder POS users?

Access to round-the-clock customer support via various channels such as phone, email, or live chat to assist with any technical issues or inquiries. A comprehensive online knowledge base or FAQ section containing articles, tutorials, and troubleshooting guides to help users navigate the system effectively.

Can TallOrder POS handle multiple locations?

TallOrder POS’s myStock supports multi-location inventory management, allowing retailers with multiple stores to track and manage stock across different locations from a centralised system.

What is the myStock inventory management system?

TallOrder POS’s myStock enables real-time tracking of inventory levels, providing accurate insights into stock availability and reducing the risk of stockouts.

How secure is TallOrder POS?

Using encrypted payment integrations means that your business can safely and secure accept digital payments.

Does TallOrder POS offer online ordering capabilities?

Yes, TallOrder POS offers online ordering capabilities through its ToGo Online Ordering App. This feature allows customers to order and pay for meals from their smartphones, tablets, or computers, providing convenience and seamless integration with the POS system.

How can TallOrder POS improve my business operations?

TallOrder POS can improve your business operations by streamlining tasks such as sales tracking, inventory management, and customer engagement. With features like integrated online ordering, mobile payments, and real-time reporting, it enhances efficiency and decision-making. The system also offers seamless integration with accounting software and other business tools, reducing manual work and errors. Its cloud-based infrastructure ensures access from anywhere, supporting remote management of your operations.

Is there a mobile app for TallOrder POS?

Yes, TallOrder POS offers a mobile app called the “TallOrder GO App,” which provides a mobile POS solution for on-the-go sales. It allows businesses to process transactions, manage inventory, and monitor sales from mobile devices, offering flexibility and convenience for staff working away from a traditional POS terminal.

What payment methods are supported by TallOrder POS?

TallOrder POS supports a wide range of payment methods, including credit and debit cards, mobile payments, and various integrated payment gateways like Netcash, Yoco, and SnapScan. These options provide flexibility for both businesses and customers by allowing multiple ways to complete transactions. Additionally, TallOrder POS integrates with EFT and cash payments, ensuring seamless handling of all payment types.

How do I get started with TallOrder POS?

To get started with TallOrder POS, you can request a demo or sign up for their services directly through their website. They offer setup assistance, installation support, and training to help you integrate the system into your business operations. TallOrder also provides cloudbased access, so you’ll be able to manage your system remotely once it’s implemented.

What are the setup fees for TallOrder POS?

TallOrder POS does not have fixed setup fees as these can vary depending on the specific needs and sise of the business. Generally, setup fees can include installation, initial training, and hardware costs if required. The fees might differ based on the number of terminals, custom integrations, and other features you need.

To get a precise idea of the setup costs for your business, it’s best to contact TallOrder POS directly or request a demo for a tailored quote.

Can I customise the POS system for my specific business needs?

Yes, TallOrder POS can be customised to fit your specific business needs. It offers a range of flexible features and integrations tailored to different industries, including hospitality, retail, and service sectors. You can customise the system by:

  • Modifying the user interface to suit your workflow.
  • Adding custom integrations with third-party software like accounting, property management systems, and loyalty programs.
  • Setting up unique menus or product categories to match your business operations.
  • Configuring permissions for staff members based on their roles.
  • Customising reports to get insights that are important to your business.

For a more personalised setup, you can work with the TallOrder team to tailor the system to match your exact requirements.