mytab FAQs

The mytab Display feature enhances customer experience in several ways:

Real-Time Order Tracking: Customers can see their order status in real-time, giving them transparency and reassurance that their order is being processed correctly and promptly. This reduces the need for customers to repeatedly check in with staff about their order status.

Order Accuracy: By displaying the order on a screen, customers can instantly verify that their items are correct. Any modifications or additions are reflected immediately, minimising the chances of mistakes and enhancing overall satisfaction.

Efficient Queue Management: For busy environments like restaurants, cafes, or bars, mytab Display helps manage waiting times effectively by showing customers exactly where their order is in the queue and when it is ready for pickup. This reduces customer anxiety about waiting times.

Enhanced Communication: The display serves as a direct communication tool between the customer and the establishment, reducing misunderstandings or miscommunications about orders. It fosters a more streamlined interaction, helping customers feel in control of their order.

Faster Service: Customers are more likely to get their orders quicker, as the display system ensures a smoother, more organised process for the staff. With fewer interruptions from customers inquiring about their orders, staff can focus on fulfillment.

Improved Engagement: A digital display is often more engaging and interactive, providing a modern, tech-savvy experience that can contribute to a better overall customer experience.

In short, mytab Display enhances efficiency, improves accuracy, and fosters better communication, which all contribute to a more positive and seamless experience for customers.

Yes, the mytab Display feature can be customised to match your business’s branding. TallOrder POS allows businesses to tailor the display to align with their unique brand identity, offering customisation options such as:

Logo and Colors: You can incorporate your business’s logo and brand colors into the display to create a cohesive and professional look that reflects your brand’s identity.

Fonts and Visual Style: Adjust the fonts and overall visual presentation to match your brand’s aesthetic, ensuring the customer experience is consistent with your brand’s tone.

Custom Messaging: Add personalised messages or promotional content to the display, such as special offers, loyalty programs, or seasonal greetings. This gives you an opportunity to engage customers while they wait for their orders.

Layout and Display Elements: Depending on your business needs, you can modify the layout and choose which elements (like order status, menu items, or promotions) are highlighted on the screen.

Customising the mytab Display ensures that your brand’s image is consistently represented, while also enhancing customer engagement and creating a seamless, on-brand experience.

To set up the mytab Display feature in TallOrder POS, you will need the following hardware components:

Tablet or Display Screen: A tablet, touchscreen monitor, or any compatible digital display is needed to show real-time order updates to customers. The size and type of screen can vary based on your business needs and setup. For smaller businesses, a tablet might suffice, while larger operations might prefer bigger screens or mounted displays.

POS Terminal: The mytab Display is connected to your TallOrder POS terminal, where orders are processed and managed. This could be a standard POS terminal, a tablet-based terminal, or any device that runs the TallOrder POS system.

Stable Internet or Network Connection: For real-time updates to be pushed to the display, a stable internet connection (Wi-Fi or Ethernet) is essential. This ensures that orders and updates are transmitted instantly between the POS terminal and the mytab Display.

Mounts or Stands (Optional): Depending on your setup, you may want to mount the display on a wall or use a stand to position it in a convenient location for customers to view easily.

Power Supply: Ensure that the display device is connected to a reliable power source to avoid interruptions during service.

In addition to the hardware, the TallOrder POS software must be installed and configured to work with the display, ensuring the orders are synced and visible in real time. For businesses with specific hardware preferences, the TallOrder team can guide and recommend compatible devices.

Yes, the mytab Display feature is compatible with all TallOrder POS systems. It integrates seamlessly with the broader TallOrder POS platform, allowing businesses of various sizes to utilise this feature effectively. Since it is a built-in component of the TallOrder POS ecosystem, it works smoothly across different devices and setups, including those used in restaurants, cafes, bars, and retail establishments.

As long as your business is running TallOrder POS and has the required hardware (such as a tablet or display screen), the mytab Display feature can be easily implemented and customised to suit your specific needs.

To set up the mytab Display feature with TallOrder POS, follow these steps:

1. Ensure You Have the Necessary Hardware 
– Tablet or Display Screen: Make sure you have a tablet or compatible digital display to show orders.
– POS Terminal: Your TallOrder POS terminal (tablet or PC) should already be set up and configured to take orders.
– Internet Connection: Ensure you have a stable Wi-Fi or Ethernet connection for real-time syncing between the POS terminal and the display.

2. Install TallOrder POS Software
– If you haven’t done so, install the TallOrder POS software on your terminal and ensure it is up to date. You can contact the TallOrder support team if you need help with installation or updates.

3. Connect mytab Display to Your POS System
– On the POS terminal, enable the mytab Display feature within the TallOrder POS system settings.
– Pair or connect the display device (tablet or monitor) with the TallOrder POS system. This can be done via Wi-Fi, Ethernet, or direct connection depending on the setup.
– Ensure that both the POS terminal and the display are connected to the same network.

4. Configure mytab Display
– Customise the Display: You can modify the look and feel of the display by adding your business logo, adjusting colors, and configuring the layout to match your branding.
– Display Content: Choose what information to show on the display, such as order number, item details, or customer names.
– Test Real-Time Updates: Input a test order into your POS system and verify that it shows up on the mytab Display in real-time.

5. Position and Mount the Display
– Depending on your business needs, position the display in a location where customers can easily see it. This could be mounted on a wall, placed on a counter, or set up at a waiting area.
– Use tablet stands or wall mounts as necessary to secure the device.

6. Train Staff and Test Functionality
– Ensure your staff understands how the myTab Display works, especially how it updates in real time with the orders processed through TallOrder POS.
– Run a few test transactions to make sure everything is working smoothly and the orders are showing correctly on the display.

7. Contact Support for Assistance
– If you encounter any issues or need additional help with setup, the TallOrder POS support team can assist you with configuration, troubleshooting, and further customisation.

Once the setup is complete, your  mytab Display will provide customers with real-time order updates, enhancing transparency and improving overall efficiency.